Your Register Goes Down. We Come Running.
Same-day onsite for card readers, barcode scanners, and POS systems. Metro Atlanta retail: one call, tech at your door in under 2 hours, or the service call is free.
We answer same-day. No voicemail. No tickets.
Already have IT support?
Ask them one question:
"How fast can you have someone at my register on a Saturday afternoon?"
If the answer is "we'll submit a ticket" or "next business day," that's not support for a retail store. That's support for an office.
What Actually Breaks at the Register
Ranked by the calls we get most often. Saturday afternoon, line at the counter, card in hand: these are the failures that send retail owners to Google.
Card reader / payment terminal down
Your Square Reader, Clover Flex, or Verifone terminal stops talking to the processor mid-afternoon. "Connection Failed." You reboot the modem. Nothing. Card customers walk out. That's 40-60% of weekend revenue gone.
Barcode scanner locked up
Honeywell or Zebra scanner paired to Lightspeed Retail, Shopify POS, or Square stops responding. Staff key SKUs manually. 30-second checkouts become 3 minutes. Line forms. Customers abandon.
Inventory system goes dark
Lightspeed, Vend, or Square Retail loses sync between POS and back-office. You find out at opening when on-hand counts are wrong. You're flying blind on reorders.
Internet outage kills the entire register
Cloud POS doesn't have a real offline mode. When the single ISP drops, the register is dead. A 90-minute Saturday outage is $800–$3,000 in lost revenue.
Receipt printer / cash drawer disconnect
Star Micronics or Epson printer drops its connection. Cash drawer won't trigger. End-of-day reconciliation becomes a nightmare. Usually an IP reassignment after a router reboot, a 15-minute fix if you know where to look.
Speed With a Number Behind It
Vague claims don't sell to retail owners. Specifics do.
SLA
Onsite within 2 hours
or your service call is free
Coverage
Saturday + Sunday
when retail revenue actually happens
Brands we fix
Square · Clover · Lightspeed · Shopify POS · NCR · SkyTab · Vend
if your POS isn't listed, ask
Extends what works
We extend what's working — we don't replace it
Most of our retail clients come to us already running a POS, an inventory system, and a back-office stack their staff knows. Our job is to harden, monitor, back up, and recover that stack without breaking the rhythm of your store.
- We deploy 24/7 SOC monitoring and EDR next to your existing payment-network controls, not over the top of them.
- We segment your POS network from back-office wifi and customer guest wifi so end-of-day reconciliation never slows down a register transaction.
- We adopt your store’s peak rhythm. Patch + reboot windows happen after close, never during a Saturday afternoon or a holiday-week sale.
- We pre-stage replacement card readers, scanners, and routers so a peak-hour failure is a 20-minute swap, not a 4-day wait.
- We monitor the signals that map to revenue: payment-processor round-trip time, scanner heartbeat, inventory-sync webhook success rate. Alerts page humans within minutes.
- We document everything we touch in your operator system, not in a private wiki our team owns. If you ever offboard from Norvet, you keep the runbook.
What You Pay
No "contact us for pricing." No annual contracts. No hidden fees.
Drop-In Response
$149/incident
Same-day onsite. One problem, one visit, documented fix.
- Same-day onsite within 2 hours (metro Atlanta)
- No contract, no commitment
- If we can't fix it same-day, you don't pay
Retail Plan: Recommended
$199/store/mo
For stores that don't want to scramble. Cancel anytime with 30 days' notice.
- Unlimited support calls
- One onsite visit per month included
- POS, card reader, and scanner support
- Network monitoring + 24/7 alerts
Multi-register or multi-location pricing: call us. Most stores fit one of the two plans above.
Common Questions
From retail owners who called us before they signed up.
Register Down Right Now?
Don't fill out a form. Don't wait for a callback. Call us. We answer.
888 598-7677Same-day onsite. No tickets. No voicemail.