Unified Communications that fits how your business actually works
Zultys cloud, on-prem, and True Hybrid phone systems — designed, deployed, and supported by Norvet MSP. One app for calls, video, and messaging. Phones that provision in minutes. No locked-in deployment model.
Most business phone systems create three problems at once
A fragmented communication stack costs more and breaks more often than it should.
Too many apps
Your team uses one tool for calls, another for video, a third for chat, and the voicemail lives somewhere else. Context gets lost between them.
Locked-in deployment
Most vendors force a choice: cloud-only or on-prem-only. When your requirements change, you are looking at a full replacement — not a migration.
No cabling foundation
A cloud phone system on a poorly-run physical network — bad cable runs, unmanaged switches, overloaded Wi-Fi — still drops calls. The stack and the infrastructure have to match.
What Zultys includes — out of the box
Built on Zultys since 2006. One platform, not a bundle of loosely connected products.
ZAC (Zultys Advanced Communicator)
One app for calls, chat, video, and presence
The ZAC desktop and web client brings voice, video, instant messaging, presence, and file sharing into a single interface. Works on Windows, macOS, and browser — no separate apps to manage.
Mobile ZAC
Your office phone in your pocket
Mobile ZAC for iOS and Android turns a smartphone into a full-featured business extension — calls via cellular or Wi-Fi, presence, chat, and voicemail without exposing a personal number.
ZIP / Z IP Phone Suite
A full desk-phone lineup for every desk type
The Z 21i, Z 22G, Z 23GE, ZIP 45G, ZIP 47GE, ZIP 49GA, and Integrated Phone Suite cover reception, standard desk, and executive deployments. All auto-provision directly from the Zultys MX platform.
Integrated Contact Center
Call center capabilities built into the phone system
Queue management, ACD routing, outbound dialer, on-demand and automatic call recording, real-time agent monitoring, webchat, and SMS — all inside the same platform as your main phone system. No separate contact-center license server to maintain.
The full Zultys platform — what Norvet deploys
Every product below is available through Norvet. We spec the right combination for your size, vertical, and deployment preference.
| Product | Category | What it does |
|---|---|---|
| ZAC (Zultys Advanced Communicator) | UC Client | One app for calls, chat, video, and presence |
| Mobile ZAC | UC Client | Your office phone in your pocket |
| ZAC for Teams | Integrations | Native Teams integration — Direct Routing or embedded |
| ZIP / Z IP Phone Suite | Phones | A full desk-phone lineup for every desk type |
| Integrated Contact Center | Contact Center | Call center capabilities built into the phone system |
| MXreport | Analytics | Call activity and queue analytics |
| MXarchive | Analytics | Compliance-ready call recording archive |
| MXnetwork | Cloud / Hosting | Multi-site network management |
| AI Receptionist | UC Client | Automated front-of-house call handling |
| Cloud Services | Cloud / Hosting | Fully hosted — no on-prem hardware required |
| Hardware-as-a-Service / True Hybrid | Cloud / Hosting | Phones as a subscription — hardware and software together |
Deploy the way your business requires
Zultys True Hybrid means cloud, on-prem, and mixed-mode are options — not compromises. Norvet scopes the right fit during your discovery call.
Cloud
Teams that want zero on-prem hardware and prefer monthly OpEx.
- Zultys-managed infrastructure
- Automatic updates and capacity
- Fastest deployment timeline
- No server room required
On-Premises
Organizations with data-sovereignty, compliance, or low-latency requirements.
- MX250 or MX30 appliance on-site
- Full control over data and call records
- Works without internet (local calls stay local)
- Norvet handles rack, cable, and commissioning
True Hybrid
Multi-site orgs migrating from on-prem — run cloud and local simultaneously.
- Cloud and on-prem coexist on one platform
- Migrate sites at your own pace
- No big-bang cutover required
- Centralized admin across both
Hardware-as-a-Service
Businesses that want current hardware without capital spend.
- Phones + software in one monthly line item
- Hardware refresh included in subscription
- Pairs with Cloud or Hybrid deployment
- Lower upfront for new offices and buildouts
Works with the tools you already use
Salesforce
Click-to-dial, screen-pop, activity logging
Microsoft Outlook
Contact sync, click-to-call from calendar
Microsoft Teams
Direct Routing + ZAC for Teams embedded experience
ZAC for Teams
Full Zultys UC inside the Teams shell
Industries we fit Zultys into
Norvet has experience deploying Zultys in regulated and high-call-volume environments. The platform supports HIPAA-compliant workflows for healthcare practices.
Medical & Dental Practices
HIPAA-compliantHIPAA-compliant call recording and archival via MXarchive. Queue routing for patient scheduling lines. Mobile ZAC for clinical staff on the move.
Law Firms
Call recording for matter documentation. Presence and routing that maps to practice groups. ZAC for Teams if the firm is already in the Microsoft 365 ecosystem.
Professional Services
ZAC unified client reduces app-switching. Integrated Contact Center handles inbound inquiry queues without a separate platform.
Multi-Location Businesses
MXnetwork federates branches into one phone system. HaaS lets each site get up-to-date hardware on a subscription instead of a capital spend.
Government & Public Sector
On-prem or hybrid deployment for data-sovereignty requirements. MXarchive supports public-records retention. Norvet is SDVOSB — sole-source eligible.
Why Norvet for Zultys
A Zultys deployment on a poorly-run physical network still has problems. Norvet handles both sides — the Zultys platform AND the cabling infrastructure it runs on.
Cabling before and after
Cat6/Cat6A runs, patch panel organization, switch placement, and Wi-Fi access-point drops — all from Norvet before the Zultys handset hits your desk. Same vendor for the wire and the phone.
One provisioning call
Number porting, extension mapping, auto-attendant scripting, call recording setup, and ZAC installs — we run the full commissioning. Your team comes in on day one and the phones work.
Regulated-industry experience
MXarchive compliance configuration for HIPAA-covered practices. Norvet documents the retention and access-control settings for your compliance records.
Veteran-owned, SDVOSB
Norvet is a Service-Disabled Veteran-Owned Small Business. Eligible for sole-source federal and state procurement under SDVOSB set-aside rules.
Common questions
Ready to replace your phone system?
One discovery call. We look at your current setup, ask the right questions, and tell you whether Zultys is the right fit — and if it is, we quote the full deployment. No charge for the conversation.